FREQUENTLY ASKED QUESTIONS
1. What are your shipping rates?
Our shipping rates vary depending on the destination and the shipping method selected. Please refer to our Shipping and Delivery Policy for more information.
2. Do you ship internationally?
Yes, we ship to many international destinations. Please refer to our Shipping and Delivery Policy for more information.
3. What is your return policy?
Please refer to our Returns and Refunds Policy for information on our return policy.
4. Can I exchange a product?
We currently do not offer exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
5. How do I track my order?
Once your order has shipped, we will provide you with a tracking number and instructions for tracking your package. Please refer to our Shipping and Delivery Policy for more information.
6. How do I contact customer service?
You can contact our customer service team by emailing us at [email address] or by using the contact form on our website. We aim to respond to all inquiries within 48 hours.
7. Do you offer discounts on bulk purchases?
Yes, we offer discounts on bulk purchases. Please refer to our Buy in Bulk Policy for more information.
8. What payment methods do you accept?
We accept payment by credit card, debit card, and PayPal. Please refer to our Payment Policy for more information.
9. Can I cancel my order?
You may cancel your order within 24 hours of placing it. After 24 hours, your order will be processed and shipped, and our standard Returns and Refunds policy will apply.
10. Do you offer custom designs?
Yes, we offer custom designs for bulk orders. Please contact us at [email address] for more information.
If you have any other questions or concerns, please do not hesitate to contact us. We are here to help!
11. How do I know what size to order?
We have a size chart available on our website to help you determine the best size for you. Please refer to the size chart for more information.
12. How do I care for my t-shirt?
To ensure the longevity of your t-shirt, we recommend washing it inside out in cold water and tumble drying on low heat. Please refer to the care instructions on the label for more information.
13. Can I place a custom order for a single t-shirt?
Unfortunately, we do not offer custom designs for individual t-shirts at this time.
14. What is your turnaround time for custom designs?
The turnaround time for custom designs varies depending on the quantity and complexity of the design. Please contact us at [email address] for more information.
15. Do you offer gift wrapping?
At this time, we do not offer gift wrapping. However, all of our t-shirts are shipped in a polybag or cardboard box for protection during transit.
16. What if my package is lost or damaged during shipping?
If your package is lost or damaged during shipping, please contact us immediately at [email address] so that we can assist you in filing a claim with the shipping carrier.
17. Can I track my package if I selected standard shipping?
Yes, you can track your package if you selected standard shipping. Once your package has shipped, we will provide you with a tracking number and instructions for tracking your package. Please refer to our Shipping and Delivery Policy for more information.
18. What is your policy on data privacy?
19. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for larger orders. Please contact us at [email address] for more information.
20. How can I stay updated on your latest products and promotions?
You can sign up for our newsletter to receive updates on our latest products and promotions. You can also follow us on social media for additional updates and exclusive offers.